eDivert Chichester are a friendly, family-run business that offers real-time support to businesses via its outsourcing of call answering, business administration and its highly rated customer service journey provision.
We offer a UK-based team that are indistinguishable from your own team. More small and medium-sized enterprises (SMEs) are looking to outsource their customer care teams where missed calls become a thing of the past and sales opportunities are maximised.
Did you know that on average small businesses are spending 120 days a year on admin tasks such as creating quotes and generating invoices? The average tradesman spends an average of 15 hours per week on business admin. That's 60 hours a month which could be used to grow your business and focus on what you do best.
Now is the time to stop being overwhelmed so you can focus your attention on what you do best…your service and your business! Let eDivert Chichester take the pressure off you by providing high-quality business admin support specifically tailored to benefit your business.
Missed calls are potentially lost business! We at eDivert Chichester have a team of UK based call agents that answer your phones when you are not able to; allowing you to continue to work and follow up calls at a time that is more convenient to you. Your customer or potential customer has now joined your customer service journey and is aware they will receive a call back and is less likely to go elsewhere!
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand. Allow eDivert Chichester to support your business with its unrivalled customer care offering where your customer are not able to distinguish that they are dealing with a UK based outsourced team and customer service experts.
Are your administration tasks getting the better of you? Do you need an extra pair of hands to support with a varied and busy workload? eDivert Chichester offer administration support that is flexible to meet your unique business needs.
We manage CRM, email inboxes, diary, and team appointment schedules. Our team are experts in producing and managing quotes and invoicing in addition to building expert presentations.
Live Web Chat
eDivert Chichester’s talented call answering agents also manage the live web chat option and can deliver immediate responses to your leads and ensure a great customer experience when they visit your website.
Live chat is a messaging system for your business website which works as a branded pop-up chat window within a company's website where an exchange can take place in real time.
Outbound calling and Email marketing
Whilst we all look to grow our businesses with new clients, often the most cost effective and productive way is to contact your existing or lapsed clients. eDivert Chichester are experts in developing tailor-made email marketing and outbound calling campaigns where we can combine your existing data with a new target audience, sourced from the most up to date data that is relevant to your individual market sector(s) and client profile(s). Our focus is B2B growth, and we ensure we meet all GDPR requirements.
Social Media Management
Virtually everybody has a form of social media account, we are often judged on how up-to date and relevant our pages are.
Whilst for some it can be overwhelming, it is a superb way to provide customer care through messages sent or via comments left on posts. Keeping followers up to date with your business news, offers or products is key as we more customers use social media to connect and interact with the companies, they choose to buy products and services from.
eDivert Chichester offer a managed social media solution that will build and post content onto your chosen platforms in addition to responding to comments and enquiries.
Some kind words from our customers
"eDivert has been a great addition to our "team" - they provide excellent telephone support for our firm. Stewart has been on hand to answer queries, and we receive great customer service from Stewart as well as his team. He makes sure things are running smoothly, and if for any reason they are not, he's straight on the case to make sure things do run as expected. His high expectations means that we don't need to be worried about our customers' experiences, they will receive a good first impression. Highly recommend…" - Sau-Wan
Message from the Managing Partner of eDivert Chichester
Managing Partner of eDivert Chichester is Stewart Dunne. An experienced sales’, operational & change management specialist with a first-class business development history, Stewart’s focus is always on the highest levels of customer service and customer care.
Stewart has benefited from a multi-faceted career where he has thrived in ever changing environments. Continually looking to improve how things are done and work at bringing people with him he is a logical thinker who uses both passion and business logic to arrive at solutions. Thereby motivating not only himself but colleagues, partners and customers to achieve win-win solutions that have consistently delivered results in many industries.
Stewart is passionate about good and effective customer service and is committed to creating strong and sustainable customer journey solutions.