Laura & Claudiu - eDivert Franchisees
OUR TELEPHONE ANSWERING SERVICE - GET 2 VOICES FOR THE PRICE OF 1
With one male and one female voice, we will offer an exceptional call quality and a very pleasant experience to your new and existing customers. What we do when we pick up the phone?
We assure that your high volume of calls will be answered when you have no one to do this for you or you are too busy to do so. You will never need to pay another salary for someone to do this. Your Reception is always covered and your struggle with difficult customers comes to an end. And on top of that you don’t need to worry about sickness cover.
OUR LIVE CHAT ANSWERING SERVICE - IMPRESS YOUR WEBSITE VISITORS
Is your website ready for an upgrade? Do you want to interact with your website visitors instantly as they check out your products and services? We are here to help.
Impress your online web visitors with a high quality service in real time, get their feedback instantly and discuss with them what their inconveniences are. That’s the first step to grow your sales and retain your most valuable clients. Make them feel valued and looked after!
Although our client base is based throughout the UK, we mainly work with businesses in and around Kettering, but also in Northampton, Bedford, Leicester, Corby and Rugby.
WHO ARE WE?
Specialised in: Telephone Answering and Live Chat Answering
With over 20 years of combined experience in administrative, customer service and call centre roles, both Laura and Claudiu have developed a high level of understanding of customers' expectations. They always go the extra mile for each client. After completing university studies in English and a few years of professional development abroad, they moved to the UK in 2015. They are dedicated to making sure each caller, each live chat user, each social media user receives the best customer experience, regardless of the channel of communication.
Areas of expertise:
- Customer support and Sales for sports and cultural events
- Quality control and Auditing
- Secretarial, administrative and PA services in international businesses
- Inbound call answering and outbound call handling within and outside the UK
- Hospitality and dentistry reception and administration
- Logistics management
- Client services in the financial and residential property industries