eDivert Newbury

eDivert Newbury

Claire has been part of the network since 2021, specialising in call answering, live chat and VA/ administrative services.

Although Claire works with companies throughout the UK, she mainly works with companies based in Newbury, Reading and Basingstoke areas, as well as being available for projects across Berkshire, in Oxfordshire, and North Hampshire.
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Our Services

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Telephone Answering Services

Why do businesses use telephone answering services?

  • To ensure no calls are missed when staff are in meetings or away from their desk
  • When staff are off sick or on holiday
  • Other reasons of staff shortage
  • To reduce or avoid the cost of hiring a full-time receptionist
  • To ensure all overflow calls are answered
  • To enhance their professional image

At eDivert we provide you with a UK based virtual reception from 8.30 – 6.

Chatbot or live chat with customer help assistant on business website. AI technology and conversation with automated messages. Client care and service. Online support and helpdesk on laptop screen.

Live Chat Answering Services

eDivert offers a solution to companies to outsource their live chat to us. Our agents answer frequently asked questions on their behalf. At the same time, they capture the contact details of new enquiries and visitors to the website. This helps companies to convert more of their website visitors into clients than without web chat.

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Virtual PA Services

Virtual PA Services

We enjoy helping businesses and individuals with:

  • Diary management
  • Email management
  • Presentations
  • Spread sheets and database management/ data cleansing
  • Invoicing and credit control
  • Audio typing
  • Admin support
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Social Media Management

We can take care of your social media postings and admin across Facebook, YouTube, Twitter, Instagram and LinkedIn.

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Outbound calling projects

eDivert offers a range of different outbound calling services, this includes telemarketing, as well as mystery shopping calls, market research and other outbound calling projects.

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Email Marketing

At eDivert, we understand how important it is to grow a business. Email marketing can be a cost-effective form of lead generation.

Whether our customers are providing services or products directly to consumers, or whether they are selling to other businesses, email marketing is an important tool to develop and nurture leads. Our packages for email marketing are completely tailored to the needs of our customers and therefore affordable for any size business.

Kind words from some of our clients

Eureka Accounts

Excellent customer service, always answers calls professionally and I am notified immediately that a call has been received with details if I am unable to answer the call myself.

Wouldn’t go without it

M Trapnell

I have used e-divert on many occasions now. I used them whilst on holiday and in long meetings so I didn't miss any important phone calls. The telephone answering service was like a second arm to my business which I now would not do without. I have already recommended them to 3 colleagues. 5* service

Great service

K Waistell

We used Edivert this summer whilst we were away on holiday. As a husband and wife team, we normally just divert all calls to our mobiles and continue as usual while we are way - tricky when in the middle of no where or in a different time zone. Edivert was the perfect answer and so easy and straight forward to set up. I also had great feedback from my customers who spoke to home while we were away which was very reassuring. I would recommend their service to businesses like ours.

Edivert call answering and virtual assistant

R Douglas

eDivert call answering and virtual administrative services has been a huge blessing for us. Each call answered saves brings us hundreds of £££ and the customer service and dedication of its staff here at Manchester East is good. I will recommend it always.

Excellent idea and service!

D Jones

Been with Edivert since its inception. A really good product which is well managed and well thought out, The more you use it the more you realise how you had to cope in the past! I find it very useful for those times when mobile reception is poor or when in meetings when just sending your call to answerphone is ‘Not the right thing to do’. This is the future, a slick and professional system which the more you use it the more you realise you need it. I would certainly recommend this product.

Meet your local provider

eDivert Newbury is run by Claire Dyer and her team. Claire is a graduate and business professional with experience in all aspects of administration, customer service, and office management.

She has worked in the public and private sector over the past 20 years, mainly having been based in Newbury, Thatcham and Reading. Claire enjoys problem solving and providing excellent customer service and business services to every client.

Having managed the HR team in a regional police department in the past, as well as undertaking PA, Communications and Customer Relations roles, Claire understands the importance of great communication skills, attention to detail, and working to challenging targets and deadlines to meet business goals. Claire’s recent experience is in the fast-paced care sector, providing a high level of support and customer service to staff and regional managers across London and Surrey.

Claire has a keen interest in digital marketing and has been developing her skills in this area, as well as gaining experience of social media and web development work. Claire also has excellent written skills and enjoys copywriting and proofreading.

T: 01635 736 499

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