At eDivert Lichfield we offer professional call management and webchat, ensuring your company always has good quality representation. We provide back-office services including raising well-presented quotations and customer documentation. We can also help to generate a sales funnel for you with our pay-per-lead, telesales and email marketing functions providing leads for you to follow up.
We are not just an outsourced call answering service or a call centre. We are your own Customer Service Team.
We can provide call answering and Customer Service support from simple message taking to a complete Customer support package including;
- Taking and forwarding messages by email or text
- Fully outsourced virtual reception transferring calls to internal staff
- Taking bookings and setting appointments
- Advising customers on product information and stock availability
- Taking customer information and providing written quotations
And much more, just ask and I am sure we can help!
Live Chat services
Ever thought you need Live Chat on your website but don’t have the resource to man it?
We can do that for you, we will learn all about your business and provide Chat responses, taking down customer details and providing new leads for your business
It is easy to set up, we provide some simple code that your web designer can very quickly add to your site.
With this service you only pay for genuine leads, we do not charge set-up fees, consultancy fees, copywriting fees, or any other fees associated with digital networking. You are only charged for the ‘leads’ that we create as a result of our work.
We use a unique digital networking strategy that is laser-focused on the sensitivities and dynamics consistent with the B2B buying journey.
Email & Telemarketing
Depending on your organizational needs a more traditional email marketing or telemarketing service may really suit.
We can work with you to provide the best campaign for your requirements, developing scripts and email wording for affective short and long-term campaigns.
Sometimes we become overwhelmed, and some jobs can be easily outsourced.
At eDivert we can provide that additional support on a regular basis or just when you really need it.
Contact us to find out more.
Interested to find out more?
If you're interested to find out more information about the services that we offer, get in touch with our friendly team today. We'd love to chat with you about your business needs and how we might be able to best serve you!
Some kind words from our customers
“I have used e-divert on many occasions now. I used them whilst on holiday and in long meetings so I didn't miss any important phone calls. The telephone answering service was like a second arm to my business which I now would not do without. I have already recommended them to 3 colleagues. 5* service” - M Trapnell
Message from the owner of Lichfield
Having worked within Customer Service from coordinator level through to Senior Manager in both small and large and medium sized organisations I truly believe that professional well managed customer service is what makes businesses grow.
I like to get to know my customers to fully understand how we can help you to improve your customers’ journey. We provide a broad range of services that can act as big steppingstones in this journey.
Customer service is my passion, I keep up to date with the latest thinking, and want to ensure that your customer journey is the best it could be.
Call me any time for a chat about what we can do to help you and your business.