Sharna Pratchett - eDivert Ipswich
Tel: 01473 487141
- Outbound Calling Projects
- Telephone Answering
- Live Chat Answering
- Email Marketing
- All other administrative services
With 14 years experience in advertising for regional newspapers and magazines, Sharna has developed relationships with many local businesses. She happily cold calls businesses all day long, knows how to find a buying need and offer a solution. In addition, she has a host of experience in managing accounts and upsell services to existing customers. Since running her own eDivert business, she manages telemarketing and outbound calling campaigns for her customers and uses her expertise to train her team to deliver valuable results.
Another area of expertise of Sharna is offering customer service on behalf of other companies. She offers this in the form of telephone answering services and live chat answering.
TELEPHONE ANSWERING SERVICES:
Is your business missing out on sales, because you are missing calls? Or do you just want to make your organisation look more professional? Have your calls answered by our professional team. We provide a tailored call handling service from simple message taking to taking orders, answering frequently asked questions and other requirements that your business may need. Feel free to give us a call to discuss what you are looking for.
LIVE CHAT MANAGEMENT:
Many businesses in the UK have live chat on their website now, but they do not necessarily have the staff in place to answer the incoming chats. At eDivert we can manage the live chat on your behalf. You only pay for the chats that we answer and not for the time in between. If you would consider your website a shop, then we are the shop assistent ready to welcome your website visitors, your customers. We help them to find the information they are looking for, which will increase the time they spend on your website and the likelyhood that the will make a purchase or place an order. Of course we also take their contact details where we can and provide them to you for further follow up. If you would like to find out how live chat can increase sales for your business, feel free to give us a call.
OUTBOUND CALLING PROJECTS:
We get involved with many types of outbound calling projects, from mystery shopping to calling attendants for events or carrying out surveys for organisations. Contact us to find out how we can help your organisation with your outbound calling projects.
TELEMARKETING FOR ACCOUNTANTS:
At our Ipswich office we specialise in telemarketing for accountants. We have some great packages available where we generate new leads on a monthly basis. Contact us to find out how we can help you grow your accountancy practice.
TELEMARKETING FOR OTHER INDUSTRIES:
We have a team of experienced telemarketers available that offer quality telemarketing campaigns for B2B lead generation. Whether you are a recruitment agency, business insurance company, printer, our campaigns are tailored to the requirements of your business. Contact us for more information or read one of our case studies here.
eDivert Ipswich works with companies throughout the UK and in particular covers the areas in and around Ipswich, including Bury St Edmunds, Colchester, Chelmsford and other areas in Suffolk and Essex.