Increase your revenues with live chat services

42% of customers prefer Live Chat, to email (23%) and social platforms (16%)

How can we help?

• Live Chat is the equivalent of a shop assistant saying, “How may I help you?”
• Similar to our call answering services, our fully trained reception staff manage your Live Chat
• We take important information to pass to you
• We can answer non-technical questions, describe special offers or new products
• Our in-house IT specialist can plug it into your website for you
• Set up time takes minutes

A more efficient way to communicate with eDivert Live Chat services

Live Chat is a pop-up box that appears on your website, offering to start a conversation with your customers. It can appear where and how you like on the screen, ensuring that it enhances your site, rather than detracting from it. The Chat Box can say whatever you like but normally offers to help a visitor with any enquiries. It doesn’t pester website visitors but offers them another way to communicate with your company.

The Live Chat is answered by us, the same way we do with telephone enquiries. We chat with visitors as representatives of your company. We can answer basic non-technical questions and explain any special offers or new products that you would like us to. If customers require further information, we can obtain all the pertinent information to pass on to you. This means that when you follow up with them, you are fully prepared to answer their enquiry.

Check out some of the other services that we offer, like our call answering service.