At eDivert Ipswich, we offer Telemarketing Services and Virtual Business Support. We specialise in delivering customer service support, telemarketing services and administrative solutions. Our experienced and trained team are driven to deliver a quality service to your business and your customers. Our team has a successful record of accomplishments in providing focused strategies using exemplary communication skills to improve our clients’ competitive advantage.
Outsource your Inbound and Outbound customer service and our team will provide the highest level of support to your customers, whether that is via our telephone answering system, live chat, social media and email. We can also provide outbound contact via the phone or email to chase up late payments, book/reschedule appointments and much more. We can even work within a variety of timezones.
VA Admin support
Our team are specialists in handling a variety of tasks. If it’s on your to-do list we can help. We offer, Diary Management, Data Entry, CRM Management, Social Media, Sales Admin, Invoicing customers, Input orders, Research, To-do lists.
Our professional team of call handlers will act as an extension of your business, we can take of all incoming calls or just those that you can’t take because you and your team are busy. You can use us as much or as little as your business needs.
Our team have over 15 year experience in telemarketing, we will work with you to ensure that we are able to get you the results you are looking for.
Kind words from some of our clients
Excellent customer service, always answers calls professionally and I am notified immediately that a call has been received with details if I am unable to answer the call myself.
Wouldn’t go without itM Trapnell
I have used e-divert on many occasions now. I used them whilst on holiday and in long meetings so I didn't miss any important phone calls. The telephone answering service was like a second arm to my business which I now would not do without. I have already recommended them to 3 colleagues. 5* service
Great serviceK Waistell
We used Edivert this summer whilst we were away on holiday. As a husband and wife team, we normally just divert all calls to our mobiles and continue as usual while we are way - tricky when in the middle of no where or in a different time zone. Edivert was the perfect answer and so easy and straight forward to set up. I also had great feedback from my customers who spoke to home while we were away which was very reassuring. I would recommend their service to businesses like ours.
Edivert call answering and virtual assistantR Douglas
eDivert call answering and virtual administrative services has been a huge blessing for us. Each call answered saves brings us hundreds of £££ and the customer service and dedication of its staff here at Manchester East is good. I will recommend it always.
Excellent idea and service!D Jones
Been with Edivert since its inception. A really good product which is well managed and well thought out, The more you use it the more you realise how you had to cope in the past! I find it very useful for those times when mobile reception is poor or when in meetings when just sending your call to answerphone is ‘Not the right thing to do’. This is the future, a slick and professional system which the more you use it the more you realise you need it. I would certainly recommend this product.
Meet your local provider
With 14 years experience in advertising for regional newspapers and magazines, Sharna has developed relationships with many local businesses. Primarily offering Telemarketing Services and Virtual Business Support; Sharna can happily cold calls businesses all day long, knows how to find a buying need and offer a solution. In addition, she has a host of experience in managing accounts and upsell services to existing customers. Since running her own eDivert business, she manages telemarketing and outbound calling campaigns for her customers and uses her expertise to train her team to deliver valuable results.
Another area of expertise of Sharna is offering customer service on behalf of other companies. She offers this in the form of telephone answering services and live chat answering.