eDivert’s Mission

eDivert provides pro-active and tailored customer support services & marketing of an exceptionally high standard, on behalf of other businesses, including Telephone Answering, Live Chat Answering and Social Media Management. In addition, we aim to be one of the best in the market to assist businesses with their Outbound Call requirements, Email Marketing and related Administrative Work. We pride ourselves in not just providing a one-size fits all solution but tailoring each package to the client's needs.

Creating opportunities

What would you do if you had more…






Here at eDivert, we create opportunities for small businesses to have more.

Eureka Accounts

Excellent customer service, always answers calls professionally and I am notified immediately that a call has been received with details if I am unable to answer the call myself.

Wouldn’t go without it

M Trapnell

I have used e-divert on many occasions now. I used them whilst on holiday and in long meetings so I didn't miss any important phone calls. The telephone answering service was like a second arm to my business which I now would not do without. I have already recommended them to 3 colleagues. 5* service

Great service

K Waistell

We used Edivert this summer whilst we were away on holiday. As a husband and wife team, we normally just divert all calls to our mobiles and continue as usual while we are way - tricky when in the middle of no where or in a different time zone. Edivert was the perfect answer and so easy and straight forward to set up. I also had great feedback from my customers who spoke to home while we were away which was very reassuring. I would recommend their service to businesses like ours.

Edivert call answering and virtual assistant

R Douglas

eDivert call answering and virtual administrative services has been a huge blessing for us. Each call answered saves brings us hundreds of £££ and the customer service and dedication of its staff here at Manchester East is good. I will recommend it always.

Excellent idea and service!

D Jones

Been with Edivert since its inception. A really good product which is well managed and well thought out, The more you use it the more you realise how you had to cope in the past! I find it very useful for those times when mobile reception is poor or when in meetings when just sending your call to answerphone is ‘Not the right thing to do’. This is the future, a slick and professional system which the more you use it the more you realise you need it. I would certainly recommend this product.

Our Values


  • Professional & Prompt
  • Respectful & Empathetic
  • Clear & Concise
  • Actively Listening


  • Trust
  • Vulnerability
  • Sharing

Growth Mindset

  • Open Minded
  • Desire for Change
  • Creating Opportunities
  • Giving & Receiving Feedback

Meet the founder - Kim’s story

With nearly 20 years of experience in business, there is nothing Kim doesn’t know about the importance of growing your company. She founded eDivert, realising there was a gap in the market for a company which not only provided the highest quality Virtual Reception and PA services to small and medium-sized businesses but also excellent customer service. "At eDivert, we provide tailored customer support services of an exceptionally high standard and feel passionate about helping smaller businesses to compete with the bigger fish in the pond on this level", emphasizes Kim.

eDivert offers tailored customer support services & marketing solutions and proudly operates through a network of franchisees across the UK. To learn more about our services, check out our blog here or to find your local provider, click the button below.