Increase your revenues with Live Chat services
Welcome to eDivert Live Chat services. Having Live Chat functionality on your website can lead to a 48% increase in your revenue per chat hour
42% of customers prefer Live Chat, to email (23%) and social platforms (16%)
How can we help?
- Live Chat is the equivalent of a shop assistant saying, “How may I help you?”
- Similar to our call answering services, our fully trained reception staff manage your Live Chat
- We take important information to pass to you
- We can answer non-technical questions, describe special offers or new products
- Our in-house IT specialist can plug it into your website for you
- Set up time takes minutes
What Value Will it Add?
Improve customer satisfaction
Improve efficiency and save money
Increase your revenues
Connect with a human operator
Get feedback in real time
Excellent customer service, always answers calls professionally and I am notified immediately that a call has been received with details if I am unable to answer the call myself.
Wouldn’t go without itM Trapnell
I have used e-divert on many occasions now. I used them whilst on holiday and in long meetings so I didn't miss any important phone calls. The telephone answering service was like a second arm to my business which I now would not do without. I have already recommended them to 3 colleagues. 5* service
Great serviceK Waistell
We used Edivert this summer whilst we were away on holiday. As a husband and wife team, we normally just divert all calls to our mobiles and continue as usual while we are way - tricky when in the middle of no where or in a different time zone. Edivert was the perfect answer and so easy and straight forward to set up. I also had great feedback from my customers who spoke to home while we were away which was very reassuring. I would recommend their service to businesses like ours.
Edivert call answering and virtual assistantR Douglas
eDivert call answering and virtual administrative services has been a huge blessing for us. Each call answered saves brings us hundreds of £££ and the customer service and dedication of its staff here at Manchester East is good. I will recommend it always.
Excellent idea and service!D Jones
Been with Edivert since its inception. A really good product which is well managed and well thought out, The more you use it the more you realise how you had to cope in the past! I find it very useful for those times when mobile reception is poor or when in meetings when just sending your call to answerphone is ‘Not the right thing to do’. This is the future, a slick and professional system which the more you use it the more you realise you need it. I would certainly recommend this product.
A more efficient way to communicate with eDivert Live Chat services
Live Chat is a pop-up box that appears on your website, offering to start a conversation with your customers. It can appear where and how you like on the screen, ensuring that it enhances your site, rather than detracting from it. The Chat Box can say whatever you like but normally offers to help a visitor with any enquiries. It doesn’t pester website visitors but offers them another way to communicate with your company.
The Live Chat is answered by us, the same way we do with telephone enquiries. We chat with visitors as representatives of your company. We can answer basic non-technical questions and explain any special offers or new products that you would like us to. If customers require further information, we can obtain all the pertinent information to pass on to you. This means that when you follow up with them, you are fully prepared to answer their enquiry.
Check out some of the other services that we offer, like our call answering service.
Start a conversation with eDivert Live Chat services
Business websites are like shop fronts, where people can come in and browse around for the things they need, and perhaps find things they didn’t know were available through your company. Having eDivert Live Chat services is the equivalent of a shop assistant saying, “How may I help you?” This gives the customer the opportunity to talk to your company; ask what they want; to find out more about your company, without picking up the phone. This is made all the easier because we start the conversation by offering to help.
It builds a connection with website visitors. Once your visitors have started to use Live Chat, knowing that they are chatting with a real person, they will start to feel a connection with your company. If enquiries are technical or require your special attention, we can gather all the important information about the visitor and their enquiry. We will then pass this on to you so that you will be fully prepared when you contact them.
It engages customers with your business. Statistics show that people do like to use Live Chat and that it does capture business that may have otherwise moved to a competitor’s website.
It maintains the chain. New customers often start by browsing websites for a particular product or service. They may browse several similar sites before choosing to contact the provider. Live Chat gives them the opportunity to make an enquiry there and then. They text with a real person in real-time. This gives your company the chance to engage straight away with website visitors, making them more likely to become customers