Adeeba Ramdjan - eDivert Franchisee, based in Nuneaton
Specialises in: Administrative Support, Mystery Shopping Call projects, Telephone Answering and B2B Telemarketing
Adeeba offers the following services:
TELEPHONE ANSWERING SERVICE
Here's how YOUR Business could Have...
"My Extra Pair Of Hands Without The Cost Of An Extra Employee"
What my Telephone Answering Service Will Do For Your Business...
Take calls for businesses when they’re too busy or unable to take the calls themselves, or perhaps they simply wish to offer their callers a professional reception service without the cost of employing a receptionist themselves.
I'll answer your calls, in your company name, giving the caller the impression that I am a receptionist based at your company (known as an e-Receptionist). I'll then deal with the call according to your instructions. I can also take messages, answer questions and queries, as well as transfer callers directly to you.
MYSTERY SHOPPING CALL PROJECTS AND MARKET RESEARCH
Adeeba has a host of experience in working on mystery shopping call projects for businesses. Projects have included carrying out calls to ensure customer service quality and checking business branches are following operating procedures. Other projects have included gathering market research for different sectors, including the care sector.
Data base management
Providing member support for non-profit organisations
Human interaction and relationship building are cornerstones of B2B sales. Create personal connections with customers and gain insights into their personalities, interests, attitudes and motivations.
Kind words from some of our clients
Excellent customer service, always answers calls professionally and I am notified immediately that a call has been received with details if I am unable to answer the call myself.
Wouldn’t go without itM Trapnell
I have used e-divert on many occasions now. I used them whilst on holiday and in long meetings so I didn't miss any important phone calls. The telephone answering service was like a second arm to my business which I now would not do without. I have already recommended them to 3 colleagues. 5* service
Great serviceK Waistell
We used Edivert this summer whilst we were away on holiday. As a husband and wife team, we normally just divert all calls to our mobiles and continue as usual while we are way - tricky when in the middle of no where or in a different time zone. Edivert was the perfect answer and so easy and straight forward to set up. I also had great feedback from my customers who spoke to home while we were away which was very reassuring. I would recommend their service to businesses like ours.
Edivert call answering and virtual assistantR Douglas
eDivert call answering and virtual administrative services has been a huge blessing for us. Each call answered saves brings us hundreds of £££ and the customer service and dedication of its staff here at Manchester East is good. I will recommend it always.
Excellent idea and service!D Jones
Been with Edivert since its inception. A really good product which is well managed and well thought out, The more you use it the more you realise how you had to cope in the past! I find it very useful for those times when mobile reception is poor or when in meetings when just sending your call to answerphone is ‘Not the right thing to do’. This is the future, a slick and professional system which the more you use it the more you realise you need it. I would certainly recommend this product.
Meet your local provider
Adeeba joined the eDivert franchise in October 2018. After more than 10 years as an office manager at one of the biggest universities in the Netherlands and running her own import and export business, Adeeba moved to the UK. Adeeba has a host of experience in customer service, as well as in general admin and outbound telesales. Adeeba is a real serial entrepreneur with an excellent understanding of what business owners and companies are looking for when they look at outsourcing their incoming or outbound calls.
We asked Adeeba: What do you believe is key to the growth and maintenance of a strong business?
“Getting in contact with people, following up with them and staying in contact. It also helps to understand your customers pain points. Keep your goal in front of you and always keep on adjusting your marketing plans to improve your results”.